Accessibility
We advise you to contact us in advance of your visit for further information (01522 782019).
Accessibility Statement
We welcome all visitors and aim to make our visitor experience accessible to all. We hope that the following information helps you to plan your visit and ensures you have a memorable experience at Lincoln Castle.
Pre-arrival
- We offer free admission for carers of disabled visitors. Please note that carers' tickets can only be collected on arrival in the shop and are NOT bookable in advance online. Please note that proof of eligibility may be requested.
- There is an easy read guide available for download.
- Our café menu is available to view online.
Arrival
- There is no visitor car parking available on site but there are several car parks in the vicinity. Details of car parks close to the castle.
- Please note that the accessible entrance to the castle is via the East Gate. There is a paved access route that crosses the pavements outside the East Gate enabling you to avoid the cobbles. The West Gate entrance is ramped and too steep to be an accessible entry point.
- If you have booked your ticket online, please see a member of our Visitor Experience Team in the shop or ticket office on arrival for access-related information that will help you make the most of your visit.
- We have two wheelchairs (Lomax Modular 9 HM) on site available for hire free of charge. Please collect these from our shop.
During your visit
Grounds and Medieval Wall Walk
- Lincoln Castle is a historic monument with many steps and uneven surfaces. Please take care when moving around the site.
- The Medieval Wall Walk is accessed by a turnstile. A wheelchair pass gate is located at the turnstile, however our Medieval Wall Walk lift is out of order and closed for maintenance, we do offer an audio guide for those who are unable to do the wall walk.
- The Medieval Wall Walk is 1/3 mile long and there is no seating anywhere along it until Lucy Tower, which is about ¾ of the way around the wall walk.
- An audio guide is available for the Medieval Wall Walk. A transcript of the full script is available for visitors with hearing impairments from a member of the team at the turnstile entrance to the Medieval Wall Walk or in the shop.
- Induction loop headsets are available for use with our audio guides.
- The audio guide includes an accessible tour for visitors only accessing the east section of the wall.
- The path up to the Bath House is ramped and only accessible by a wheelchair user with assistance.
Victorian Prison
- Some parts of the Victorian Prison have very narrow walkways and doors, making access difficult for wheelchair users.
- There is a platform lift to the Victorian Prison though this may not be suitable for larger wheelchairs and/or mobility scooters. The dimensions of this lift are 56 inches x 43 inches.
- There is a lift between all three floors of the Victorian Prison. Each floor is accessible to wheelchair users though not all individual cells are accessible.
- Please note that there is nowhere for wheelchair users to turn around on the upper walkways of the male prison.
- There is an accessible viewing platform for the Victorian Prison Chapel, which is accessed via the lift situated just off the main lobby (next to the shop) in the front of the prison building. You will need to collect an access pass from the shop in order to use the lift.
- Transcripts of the Victorian Prison films for visitors with hearing impairments are available from the member of staff on duty at the entrance to the Victorian Prison.
- The exercise yard is accessible for wheelchair users but the fire exit route out of the exercise yard is down two steps.
David P J Ross Magna Carta Vault
- There is a lift in the David PJ Ross Magna Carta Vault and the vault and cinema are fully accessible.
- Scripts of the Magna Carta films are available from the member of staff on duty in the vault.
- Please note that the documents are displayed in a room with low level lighting as a conservation requirement.
General
- Assistance dogs and other registered support dogs are welcome on site and can accompany visitors through all areas of the Castle and grounds.
- Wheelchair accessible toilets are located on the ground floor of the prison or at the East Gate entrance.
- There is a toilet hoist in the disabled toilet on the ground floor of the prison, but we do not have an adult changing table available.
- There are a number of wheelchair refuge points located throughout the Victorian Prison and David P J Ross Magna Carta Vault. These are highlighted on the map.
- Induction loops are located in the shop, Victorian Prison and the David P J Ross Magna Carta Vault (in the spaces where audio forms part of the interpretation).
- Ear Defenders are available for hire, just enquire when you purchase your tickets
- Lincoln Castle supports the Hidden Disabilities Sunflower Lanyard Scheme. Sunflower lanyards are available for hire free of charge, just enquire when you purchase your tickets.
If you require any further information or help planning your visit please contact a member of staff at our Customer Service Centre on 01522 782019 .
If you require any further assistance during your visit, please speak to any member of the team who will be more than happy to help you.
If you have any feedback that would help us to improve our accessibility, please email our Visitor Experience Team on lincoln_castle@lincolnshire.gov.uk. We welcome your comments and suggestions.
We look forward to welcoming you to Lincoln Castle.
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